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Top FAQs

  1. How do I register my device?

    Download our app from the App Store or Google Play Store.

    Apple brand logo Google play logo
  2. What is the step by step process of registration using the app?

    Registration is easy on the app. See our video below for the step by step process.

    Android

    iOS

  3. How long does my limited warranty last?

    It lasts for 1 year from date of purchase of the product.

  4. How can I file a claim?

    You can easily file a claim using the app. Just log-in to your account and click on FILE A CLAIM. This will prompt your device to call our customer support team or you can simply dial our support number (888) 908-2078 and speak with our awesome representatives. You can also send us an email at support@instaprotek.com

    Android

    iOS

  5. Can I file a claim after my device has been repaired?

    No. You must file a claim and submit photos of your broken device prior to getting your device repaired.

  6. What devices are not covered?
    • Verizon Gizmo Watch 2


    Note: This list will be updated periodically.

Warranty and Replacement

  1. How long does my limited warranty last?

    It lasts for 1 year from date of purchase of the product.

  2. Do you cover the replacement of the screen protector if it's damaged or faulty?

    No. We only cover the breakage of the screen of the device and not of the screen protector. Kindly contact the manufacturer of the screen protector in reference to their product warranty.

  3. How will I know if I am eligible to file a claim?

    You just need to make sure you have already registered your device and you are still within 1-year of your limited warranty.

Registration

  1. How do I register my device?

    Download our app from the App Store or Google Play Store.

    Apple brand logo Google play logo
  2. What is the step by step process of registration using the app?

    Registration is easy on the app. See our video below for the step by step process.

    Android

    iOS

  3. What is the purchase receipt being asked to be uploaded? Is it for my device?

    The purchase receipt is pertaining to the screen protection you have purchased and not for the device.

  4. I am having trouble with the app during the registration, what can I do?

    Give us a call right away at (888) 908-2078 or email us at support@instaprotek.com

  5. What devices are not covered?
    • Verizon Gizmo Watch 2


    Note: This list will be updated periodically.

Claim Process

  1. How can I file a claim?

    You can easily file a claim using the app. Just log-in to your account and click on FILE A CLAIM. This will prompt your device to call our customer support team or you can simply dial our support number (888) 908-2078 and speak with our awesome representatives. You can also send us an email at support@instaprotek.com

    Android

    iOS

  2. What is the claim process?

    Once you have submitted a claim by reaching our support team, you have a maximum of 30 days to have your device fixed at any repair center.

    When you already have your receipt from the repair center with the correct details including the IMEI/serial number, make and model of the device, type of repair and amount, you would need to submit a photo of the receipt and email it to support@instaprotek.com with your claim number as the subject.

    After we receive it, we will then validate the receipt with the repair center to make sure the details are correct. Once validated, the status will change to approve and we will have our claims team process the reimbursement.

    Delivery of the reimbursement will take a maximum of 10 banking days and will be sent to the address we have on your account.

    You will be notified via email once the reimbursement will be mailed to you.

  3. Can I file a claim after my device has been repaired?

    No. You must file a claim and submit photos of your broken device prior to getting your device repaired.

  4. How much would be my coverage amount?

    It depends on the product you have purchased. This would show on your account upon registration or at the back of the product packaging you have purchased

Troubleshooting

  1. Can’t proceed with the screen test?

    Check if there are unfilled areas on your screen.

    If there are, slide your fingers on your phone’s screen continuously until you fully fill them up.

    screen test gif version
  2. Can’t proceed with the PIN verification?

    Check the validity of your PIN.

    If your PIN is invalid or expired, contact customer support at (888) 908-2078 for assistance.

  3. If you’re unable to install the InstaProtek app, follow these steps:
    Go to your phone’s “Settings”
    Tap “Apps”
    Scroll down and tap “Google Play Store”
    Tap “Storage” and tap “Clear cache” and “Clear data”
    Open Google Play Store again and redownload the InstaProtek App

    Android

local_phone(888) 908-2078

store1 WrigleyIrvine, CA 92618U.S.A

emailsupport@instaprotek.com

access_timeCustomer Service Hours9AM - 11PM PST Daily

local_phone1-888-908-5891

emailottersupport@instaprotek.com

access_timeCustomer Service Hours7AM - 4PM PST Daily