To get started with Instaprotek, you have two options:
1. Scan the Instaprotek Shield's QR code: Simply locate the QR code on the product's packaging and use your smartphone's QR code scanning functionality to scan it. This will direct you to the appropriate app store where you can download the Instaprotek app.
2. Download the app manually: Visit the App Store (for iOS devices) or the Play Store (for Android devices) and search for "Instaprotek." Download and install the app on your smartphone.
Registration is easy. See our video below for the step by step process.
Android
iOS
Please register within 30 days from your product's purchase date.
It lasts for 1 year from the product's purchase date.
Filing a claim with InstaProtek is made easy and convenient with our self-service options. Simply log in to your account through the app and click on the "File a claim" button. Alternatively, you can reach out to us via email at support@instaprotek.com. Our dedicated customer support team is always available and ready to assist you promptly. Please see video below:
Android
iOS
Before proceeding with the repair of your device, it is crucial to file a claim and submit photo/s of the damaged device through our app. This step is essential in processing your claim.
Absolutely, please email support@instaprotek.com.
The limited warranty for your product lasts for a period of 1 year from the date of purchase.
Yes, if your product comes with an Instaprotek product replacement warranty (shipping and handling fee applies), we cover the replacement of the screen protector. However, if your product comes with the Instaprotek product guarantee, which covers the breakage of the device's screen, we do not cover the replacement of the screen protector.
To determine your eligibility to file a claim, please ensure that you have registered your product within 30 days from the date of purchase and that your device is still within the 1-year period of the limited warranty. Once these conditions are met, you will be eligible to file a claim.
To get started with Instaprotek, you have two options:
1. Scan the Instaprotek Shield's QR code: Simply locate the QR code on the product's packaging and use your smartphone's QR code scanning functionality to scan it. This will direct you to the appropriate app store where you can download the Instaprotek app.
2. Download the app manually: Visit the App Store (for iOS devices) or the Play Store (for Android devices) and search for "Instaprotek." Download and install the app on your smartphone.
Registration is easy. See our video below for the step by step process.
Android
iOS
The purchase receipt you are asked to upload is specifically for the screen protection you purchased, not for your device. It helps us validate the date of your product's purchase and activation of the protection plan. This receipt ensures that your screen protection coverage is accurately recorded and can be easily verified when needed.
You can reach out to us via email at support@instaprotek.com. Our dedicated customer support team is always available and ready to assist you.
Absolutely, please email support@instaprotek.com.
Filing a claim with InstaProtek is made easy and convenient with our self-service options. Simply log in to your account through the app and click on the "File a claim" button. Alternatively, you can reach out to us via email at support@instaprotek.com. Our dedicated customer support team is always available and ready to assist you promptly.
Android
iOS
After submitting a claim with a photo of the broken device displaying the IMEI/serial number and receiving repair approval, you will have a maximum of 30 days to get your device repaired and submit the repair receipt to avoid the closure of your one-time claim.
The repair receipt should include the following accurate details:
To submit the receipt, you have two convenient options:
Upon receiving the receipt, we will carefully validate it with the repair store. You will be promptly notified of the reimbursement status via email or by tracking the status in the app.
We offer different reimbursement methods for your convenience:
Please select your preferred reimbursement method within 30 days from the date of approval to ensure a smooth process. Failure to do so may result in the closure of your one-time claim. We kindly request that you submit your receipt in a timely manner to avoid any inconvenience.
Before proceeding with the repair of your device, it is crucial to file a claim and submit photo/s of the damaged device through our app. This step is essential in processing your claim.
The coverage amount for your device varies based on the specific product you purchased. You can find the details regarding your coverage amount either in your registered account upon registration or on the packaging of the product you purchased.
Android
Customer Service Hours8AM - 5PM PST Monday-Friday
Customer Service Hours8AM - 5PM PST Monday-Friday