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Terms and Conditions

Screen Guarantee

Eligible Device: Mobile Electronics
Product: Screen Protector

This limited device protection guarantees that instaProtek will provide coverage against defects described below.  The limited device protection will be effective for a period not to exceed One (1) year beginning on the original purchase date as shown on your purchase receipt. Your coverage is limited to be the maximum amount set forth on your Product’s packaging and/or as specified on the Product’s website. This amount will be applied towards the repair or replacement of your Eligible Device’s screen only at approved repair facilities specified by instaProtek at the time a claim is initiated through instaProtek ’s Service Center.

For Metro PCS and Cricket Customers: If your phone screen cannot be repaired this protection will extend to the purchase reimbursement of a replacement device. Claims must be approved by Instaprotek before any screen repair work is done or purchasing a replacement device.

This Product Guarantee does not cover any loss or theft, any type of liquid/water damage, software failure, and any device damage other than the screen.

Register your device protection: After purchasing and installing the Product on your Eligible Device, download the instaProtek app from the Apple or Google Play store, run the app and follow the instructions. The Eligible Device must be undamaged at the time the Product is applied. Physical damage incurred prior to application of the Product will not be covered. To qualify for the screen repair guarantee, your Eligible Device must be protected by the Product at the time of damage. This limited device protection is non-transferable and only applies to the original purchaser. The Product must have been purchased from an authorized dealer. Your receipt must clearly show the place of purchase, date of purchase and the Product purchased.

If you successfully complete all of the registration steps, then you will receive a confirmation email, at your designated email address. If you do not receive a confirmation email, it is your responsibility to contact our Service Center, via the information listed on the Product packaging or App/Website to resolve this situation. Your Eligible Device will not be considered covered unless you have received a confirmation email.

Screen protection coverage is subject to the maximum coverage amount specified on your Product’s packaging and only if the purchased Product is properly applied. This limited device protection does not cover screen breakage or material damage to the screen resulting from catastrophic damage that renders the Eligible Device inoperable, including but not limited to liquid damage and destruction of the device (such as, for example, tampering or a unit that is taken apart, etc.). This limited device protection does not cover Eligible Device damage that may have resulted from normal wear and tear or misuse/abuse of the product. instaProtek will not be liable for any indirect or incidental damages arising from the use of this Product.

Claim Process: You are responsible to ensure that you have used the Product properly, and within its specified limits by familiarizing yourself with the instructions applicable for your Product.

If you do so and accidental physical damage occurs to your Eligible Device within 1 year following your Product purchase date, then you may use your one-time Product claim and initiate a claim request through the instaProtek app. The instaProtek app must have been on the device you registered at the time of damage. The app will be used to verify your registration and device information. Our Service Center will also verify eligibility and coverage. If your Claim passes the verification process, then our Service Center will provide approval for your Claim and direct you on how to complete the repair. You must submit photos of your broken screen and obtain approval of your Claim prior to having your device repaired. The repair process may require an additional inspection by our local or centralized repair facility. Your device must have the Product installed/applied and in place when the device is sent for inspection. Upon approval, you will be referred to an approved service center or in most cases a repair center of your choice. You are responsible for the cost of repair at the time of repair, however upon completion of the repair you must provide the repair receipt. You will be reimbursed based on the amount of repair minus any amount covered by your warranty/insurance carrier. Your reimbursement payment will be sent to the address on file in the name of the person registered. If your Claim has been denied, a reason for denial (such as, for example, incomplete information, mismatched information, incorrect Product application, etc.) will be provided. Once the Claim has been completed (either finally approved or denied) your one-time use of the limited device protection is deemed completed and is no longer available to you for the Eligible Device and the Product purchased.

A claim can be denied if the Eligible Device cannot be repaired and must be replaced. However, if the primary cause of replacement is determined to be related to the Coverage Type and the price of the covered part can be determined from the following website: https://www.mobilesentrix.com/ then the customer will be reimbursed for the cost of the part as specified in said website up to the coverage limit of the policy.

OtterBox Protection Program

Eligible Device: Mobile Phones
Product: Tempered Glass

1. Program Eligibility.

OTTER PRODUCTS, LLC, DOING BUSINESS AS OTTERBOX ("OTTERBOX"), OFFERS THE OTTERBOX PROTECTION PROGRAM (“PROGRAM”) WITH A ONE-TIME LIMITED DEVICE PROTECTION GUARANTEE TO PROVIDE COVERAGE AGAINST DEFECTS DESCRIBED BELOW (“LIMITED GUARANTEE”) TO EACH OF ITS CUSTOMERS (REFERRED TO AS “YOU”, “YOUR” AND SIMILAR TERMS) WHO MEET THE ELIGIBILITY REQUIREMENTS AND FOLLOW THE PROGRAM PROCEDURES DESCRIBED BELOW, SUBJECT TO ALL OF THE TERMS AND CONDITIONS IN THIS DOCUMENT (“TERMS”). YOU SHOULD CAREFULLY REVIEW THESE TERMS. IF YOU DECIDE TO UTILIZE THE PROGRAM AND TAKE THE STEPS OUTLINED IN THESE TERMS REGARDING THE REGISTRATION PROCESS, YOU ARE INDICATING THAT YOU AGREE TO THESE TERMS.

2. Program Overview.

If you purchase an OtterBox-branded screen protection product (“OtterBox Product”) for a mobile device (“Eligible Device”) from an authorized OtterBox dealer, then, if you use the OtterBox Product according to its Instructions (as defined below), and the screen on your Eligible Device suffers accidental physical damage within one (1) year following the original date of purchase and provided that you validly register the OtterBox Product and Eligible Device using the instaProtek® mobile application (“Registration App”) available for download on the Apple or Google Play store, then, provided further you meet all of the Program’s Eligibility Requirements described below, OtterBox’s service center, instaProtek (“Service Center”), you may use your one-time Limited Guarantee. In order to receive the Limited Guarantee, you will need to: (a) have registered the OtterBox Product and the Eligible Device using the Registration App; and (b) satisfy all of the other requirements in these Terms.

3. Device Protection Limited Guarantee.

The Limited Guarantee is limited to your Eligible Device’s screen only. The amount of screen repair coverage, up to USD $100.00 or USD $150.00, is determined by the OtterBox Product purchased. This amount will be applied towards the repair or replacement of your Eligible Device’s screen only at approved repair facilities specified by the Service Center at the time a claim is initiated through the Service Center.

The Limited Guarantee does not cover any loss or theft, any type of liquid/water damage, software failure, and any device damage other than the screen.

4. Eligibility Requirements.

Program eligibility is conditioned on you satisfying each of the criteria listed below (collectively, “Eligibility Requirements”):

4.1 You must be a valid resident of the continental U.S., Alaska, or Hawaii (the Program is void for any Claim (defined in below) made by any customer residing outside the continental U.S., Alaska, or Hawaii).

4.2 You must have purchased the OtterBox Product from an authorized OtterBox dealer.

4.3 You must have validly registered the OtterBox Product and the Eligible Device, in accordance with the Registration Process described below, within one (1) year following the original date of purchase of the OtterBox Product (“Registration Period”).

4.4 You must submit a claim (“Claim”) within one (1) year following the original date of purchase.

4.5 The Eligible Device must be activated and undamaged at the time it is registered. Damage incurred prior to registration being completed will not be covered under the Program.

5. Registration Process

As part of the Eligibility Requirements, you must take the following steps to register the OtterBox Product and the Eligible Device:

5.1 Within the Registration Period, download the Registration App from the Apple or Google Play store.

5.2 Register the OtterBox Product and the Eligible Device by providing the following required information:

(a) Your original receipt for your OtterBox Product purchase. You will need to enter in the purchase price date and upload a photo of your receipt. The receipt and photo must clearly show the place of purchase, date of purchase, and the OtterBox Product purchased. If it does not show this information, your request will be denied.

(b) The IMEI number for the Eligible Device.

(c) Any pertinent personal information, to include your email address.

For a complete description of how OtterBox will use and collect your personal information please see the Otter Products Privacy Policy at https://otterproducts.com/privacy-policy/ .

5.3 After successfully completing each of the registration steps above, you will receive a confirmation email at your designated email address that registration has been completed. If you do not receive a confirmation email, it is your responsibility to contact the Service Center via the contact information listed on the OtterBox Product packaging or the Registration App, to resolve this situation. Your Eligible Device will not be considered registered unless you have received a confirmation email.

5.4 Once you are registered, the registration is not transferable to any person or to any other OtterBox Product or Eligible Device.

6. Claim

You are responsible to use the OtterBox Product properly within its specified limits by familiarizing yourself with and following the instructions applicable for your OtterBox Product (“Instructions”). If you do so and accidental physical damage due to something other than a defect in your OtterBox Product’s material or workmanship occurs to your Eligible Device while it is in an OtterBox Product that was installed and used in accordance with its Instructions, and the damage occurs within one (1) year following the original date of purchase, you may use your one-time Limited Guarantee and submit a Claim as follows:

6.1 Initiate a Claim through the Registration App. The Registration App must have been on the Eligible Device you registered at the time of damage. The Registration App will be used to verify your registration and device information.

6.2 Your Claim must be verified by OtterBox’s Service Center. In order for your Claim to be finally accepted and validated, OtterBox will verify the following information:

(a) Name of person submitting Claim matches the name associated with the Program Registration Number (as submitted during the Registration Process).

(b) The OtterBox Product was registered within one (1) year following the original date of purchase listed on original receipt image (as provided during the Registration Process).

(c) All required information was submitted during the Registration Process, including images of your valid purchase receipt and the IMEI screen on your Eligible Device.

(d) The OtterBox Product is authentic.

(e) The date on the image of the About page during the Registration Process is the same as or after the date of purchase of the OtterBox Product (as indicated on the purchase receipt). If it is earlier than the date of purchase, then your Claim will be denied.

(f) Your device is an Eligible Device and the damage to your Eligible Device is of the type covered by the Program Limited Guarantee, and the claim is otherwise valid under the requirements of the Program Limited Guarantee.

6.3 If your Claim passes the verification process, then our Service Center will provide approval for your Claim and direct you on how to complete the repair. You must submit photos of your broken screen and obtain approval of your Claim prior to having your device repaired. The repair process may require an additional inspection by our local or centralized repair facility. Your device must have the Product installed/applied and in place when the device is sent for inspection. Upon approval, you will be referred to an approved service center or in most cases a repair center of your choice. You are responsible for the cost of repair at the time of repair, however upon completion of the repair you must provide the repair receipt. The repair receipt must show the following:

(a) Repair Store name.

(b) Phone number of repair place.

(c) Make/model of device.

(d) IMEI.

(e) Type of repair (screen).

(f) Total cost of repair.

(g) Date of repair after claim filed.

You will be reimbursed based on the amount of repair minus any amount covered by your warranty/insurance carrier. Your reimbursement payment (“Settlement”) will be sent to the address on file in the name of the person registered. If your Claim has been denied, a reason for denial (such as, for example, incomplete information, mismatched information, incorrect Product application, etc.) will be provided.

6.4 Once the Claim has been completed (either finally approved or denied) your one-time use of the Limited Guarantee is deemed completed and is no longer available to you for the Eligible Device and the OtterBox Product purchased.

7. Additional Terms and Conditions.

7.1 Repairs by a Third Party. If prior to an approved claim you obtain a repair of your Eligible Device from your wireless carrier (i.e., Verizon), Apple, Samsung, Motorola, Google, or any other retailer, then the Limited Guarantee is no longer available to you, and OtterBox is not responsible for reimbursement or payment of any fees or deductibles associated with said repair. The Program is only available to the specific Eligible Device that you registered duringthe Registration Process. By submitting a Claim under the Program, you are representing and warranting to OtterBox that the OtterBox Product was used in accordance with its applicable Instructions. Violation of the foregoing (for example, submitting a Claim when you have modified the OtterBox Product, improperly used the OtterBox Product or used the OtterBox Product outside the specified limits) may constitute fraud, and, in addition to voiding your right to participate in the Program, may subject you to legal action from OtterBox.

7.2 Program Modifications. OtterBox reserves the right to modify the processes, procedures, parameters, or other terms of theProgram, or terminate the Program entirely, at any time, without prior notice to you. If OtterBox terminates the Program, it may provide you with a one-time Settlement as determined by OtterBox in its sole discretion. The current status of the Program and applicable terms are available on the Registration App.

7.3 WARRANTY DISCLAIMERS. TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, OTTERBOX SPECIFICALLY DISCLAIMS AND EXCLUDES ANY AND ALL OTHER WARRANTIES, WHETHER EXPRESS, IMPLIED, OR STATUTORY, INCLUDING, WITHOUT LIMITATION, ANY IMPLIED WARRANTIES OF NON-INFRINGEMENT, QUIET ENJOYMENT, MERCHANTABILITY, OR FITNESS FOR A PARTICULAR PURPOSE. SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OF IMPLIED WARRANTIES OR LIMITATIONS ON HOW LONG AN IMPLIED WARRANTY MAY LAST, SO SUCH LIMITATIONS OR EXCLUSIONS MAY NOT APPLY TO YOU. IF APPLICABLE LAW SPECIFIES A MINIMUM GUARANTEE PERIOD, THEN THE GUARANTEE PERIOD FOR PRODUCTS SUBJECT TO SUCH APPLICABLE LAW SHALL BE CONFORMED WITH TO THE MINIMUM PERIOD SO REQUIRED. THIS WARRANTY GIVES YOU SPECIFIC LEGAL RIGHTS AND YOU MAY ALSO HAVEOTHER RIGHTS WHICH VARY FROM JURISDICTION TO JURISDICTION.

7.4 LIMITATION OF LIABILITY. IN NO EVENT, UNDER ANY CAUSE OF ACTION OR THEORY OF LIABILITY, WILL OTTERBOX, ITS SERVICE CENTER, DISTRIBUTORS,OR SUPPLIERS BE LIABLE TO YOU OR ANY THIRD PARTY FOR ANY INDIRECT, INCIDENTAL, CONSEQUENTIAL, SPECIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OF ANY NATURE WHATSOEVER, ARISING OUT OF OR IN CONNECTION WITH THE PROGRAM, EVEN IF ANY SUCH PERSON OR ENTITY HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. NOTWITHSTANDING ANY DAMAGES THAT YOU MIGHT INCUR FOR ANY REASON WHATSOEVER (INCLUDING, WITHOUT LIMITATION, ALL DAMAGES REFERENCED HEREIN AND ALL DIRECT OR GENERALDAMAGES IN CONTRACT, TORT (INCLUDING NEGLIGENCE), OR OTHERWISE), THE ENTIRE AGGREGATE LIABILITY OF OTTERBOX AND ANY OF ITS SERVICE CENTER, DISTRIBUTORS AND/OR SUPPLIERS SHALL BE LIMITED TO THE AMOUNT ACTUALLY PAID BY YOU FOR THE PRODUCTS THAT ARE SUBJECT TO THE PROGRAM. SOME STATES AND/OR JURISDICTIONS DO NOT ALLOW THE EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THE ABOVE LIMITATIONS OR EXCLUSIONS MAY NOT APPLY TO YOU. THE LIMITATIONS OF LIABILITY SET FORTH ABOVE SHALL APPLY TO THE MAXIMUM EXTENT PERMITTED UNDER APPLICABLE LAW.

7.5 ARBITRATION. Read The Following Arbitration Provision Carefully. It Limits Certain Rights You May Have, Including Your Right To Obtain Relief or Damages Through Court Action. By registering under the Program for the Program Limited Guarantee, you specifically agree to this arbitration provision. To begin arbitration, either you or OtterBox must make a written demand to the other party for arbitration for the applicable claim (“Arbitration Claim”). The Arbitration will take place before a single arbitrator. It will be administered in keeping with the Expedited Procedures of the Commercial Arbitration Rules (“Rules”) of the American Arbitration Association (“AAA”) in effect when the Arbitration Claim is filed. You may get a copy of these AAA’s Rules by visiting http://www.adr.org. The filing fees to begin and carry out arbitration will be shared equally between you and OtterBox. This does not prohibit the arbitrator from giving the winning party their fees and expenses of the arbitration. Unless you and OtterBox agree, the arbitration will take place in the county and state where you live. The Federal Arbitration Act, 9 U.S.C. § 1, et seq., will govern and not any state law on arbitration. YOU AGREE AND UNDERSTAND THAT this arbitration provision means that you give up your right to go to court on any claim covered by this provision. You also agree that any arbitration proceeding will only consider your Arbitration Claim. Claims by, or on behalf of, other individuals will not be arbitrated in any proceeding that is considering your Arbitration Claim. THE DEGREE TO WHICH ARBITRATION CAN BE USED AS A DISPUTE RESOLUTION PROCESS FOR CONSUMER CLAIMS VARIES FROM STATE TO STATE, SO THIS ARBITRATION PROVISION MAY NOT APPLY TO YOU, DEPENDING ON YOUR STATE OF RESIDENCE. In the event this arbitration provision is not approved by the appropriate state regulatory agency, and/or is stricken, severed, or otherwise deemed unenforceable by a court of competent jurisdiction, you and OtterBox specifically agree to waive and forever give up theright to a trial by jury. Instead, in the event any litigation arises between you and OtterBox, any such lawsuit will be tried before a judge, and a jury will not be impaneled or struck.

Case Guarantee

Eligible Device: Mobile Phones
Product: Protection Case

This limited device protection, guarantees that instaProtek will provide coverage against defects described below. The limited device protection will be effective for a period not to exceed one (1) year beginning on the original purchase date as shown on your purchase receipt. Your coverage is limited to the maximum amount set forth on your Product's packaging and/or as specified on the Product's website. This amount will be applied towards the repair of your Eligible Device excluding any type of screen at approved repair facilities specified by instaProtek at the time a claim is initiated through instaProtek's Service Center. This Product Guarantee does not cover any loss or theft, any type of liquid/water damage, software failure, and anything to do with a screen.

Register your device protection: After purchasing and installing the Product on your Eligible Device, download the instaProtek app from the Apple or Google Play store, run the app and follow the instructions. The Eligible Device must be undamaged at the time the Product is applied. Physical damage incurred prior to application of the Product will not be covered. To qualify for the device repair guarantee, your Eligible Device must be protected by the Product at the time of damage. This limited device protection is non-transferable and only applies to the original purchaser. The Product must have been purchased from an authorized dealer. Your receipt must clearly show the place of purchase, date of purchase and the Product purchased.

If you successfully complete all of the registration steps, then you will receive a confirmation email, at your designated email address. If you do not receive a confirmation email, it is your responsibility to contact our Service Center, via the information listed on the Product packaging or App/Website to resolve this situation. Your Eligible Device will not be considered covered unless you have received a confirmation email.

Device protection coverage is subject to the maximum coverage amount specified on your Product's packaging and only if the purchased Product is properly applied. InstaProtek will not be liable for any indirect or incidental damages arising from the use of this Product.

Claim Process: You are responsible to ensure that you have used the Product properly, and within its specified limits by familiarizing yourself with the instructions applicable for your Product.

If you do so and accidental physical damage occurs to your Eligible Device within 1 year following your Product purchase date, then you may use your one-time Product claim and initiate a claim request through the InstaProtek app. The InstaProtek app must have been on the device you registered at the time of damage. The app will be used to verify your registration and device information. Our Service Center will also verify eligibility and coverage. If your Claim passes the verification process, then our Service Center will provide approval for your Claim and direct you on how to complete the repair. You must submit photos of your broken device and obtain approval of your Claim prior to having your device repaired. You are responsible for the cost of repair at the time of repair, however upon completion of the repair you must provide the repair receipt. You will be reimbursed based on the amount of repair minus any amount covered by your warranty/insurance carrier. Your reimbursement check will be sent to the address on file in the name of the person registered. If your Claim has been denied, a reason for denial (such as, for example, incomplete information, mismatched information, incorrect Product application, etc.) will be provided. Once the Claim has been completed (either finally approved or denied) your one- time use of the limited device protection is deemed completed and is no longer available to you for the Eligible Device and the Product purchased.

A claim can be denied if the Eligible Device cannot be repaired and must be replaced. However, if the primary cause of replacement is determined to be related to the Coverage Type and the price of the covered part can be determined from the following website: https://www.mobilesentrix.com/ then the customer will be reimbursed for the cost of the part as specified in said website up to the coverage limit of the policy.

Camera Lens Guarantee

Eligible Device: Mobile Phones
Product: Tempered Glass Protection

This limited device protection, guarantees that instaProtek will provide coverage against defects described below. The limited device protection will be effective for a period not to exceed one (1) year beginning on the original purchase date as shown on your purchase receipt. Your coverage is limited to the maximum amount set forth on your Product's packaging and/or as specified on the Product's website. This amount will be applied towards the repair of your Eligible Device excluding any type of screen at approved repair facilities specified by instaProtek at the time a claim is initiated through instaProtek's Service Center. This Product Guarantee does not cover any loss or theft, any type of liquid/water damage, software failure, and anything to do with a screen.

Register your camera lens protection: After purchasing and installing the Product on your Eligible Device, download the instaProtek app from the Apple or Google Play store, run the app and follow the instructions. The Eligible Device must be undamaged at the time the Product is applied. Physical damage incurred prior to application of the Product will not be covered. To qualify for the device repair guarantee, your Eligible Device must be protected by the Product at the time of damage. This limited device protection is non-transferable and only applies to the original purchaser. The Product must have been purchased from an authorized dealer. Your receipt must clearly show the place of purchase, date of purchase and the Product purchased.

If you successfully complete all of the registration steps, then you will receive a confirmation email, at your designated email address. If you do not receive a confirmation email, it is your responsibility to contact our Service Center, via the information listed on the Product packaging or App/Website to resolve this situation. Your Eligible Device will not be considered covered unless you have received a confirmation email.

Camera protection coverage is subject to the maximum coverage amount specified on your Product's packaging and only if the purchased Product is properly applied. InstaProtek will not be liable for any indirect or incidental damages arising from the use of this Product.

Claim Process: You are responsible to ensure that you have used the Product properly, and within its specified limits by familiarizing yourself with the instructions applicable for your Product.

If you do so and accidental physical damage occurs to your Eligible Device within 1 year following your Product purchase date, then you may use your one-time Product claim and initiate a claim request through the InstaProtek app. The InstaProtek app must have been on the device you registered at the time of damage. The app will be used to verify your registration and device information. Our Service Center will also verify eligibility and coverage. If your Claim passes the verification process, then our Service Center will provide approval for your Claim and direct you on how to complete the repair. You must submit photos of your broken device and obtain approval of your Claim prior to having your device repaired. You are responsible for the cost of repair at the time of repair, however upon completion of the repair you must provide the repair receipt. You will be reimbursed based on the amount of repair minus any amount covered by your warranty/insurance carrier. Your reimbursement check will be sent to the address on file in the name of the person registered. If your Claim has been denied, a reason for denial (such as, for example, incomplete information, mismatched information, incorrect Product application, etc.) will be provided. Once the Claim has been completed (either finally approved or denied) your one- time use of the limited device protection is deemed completed and is no longer available to you for the Eligible Device and the Product purchased.

A claim can be denied if the Eligible Device cannot be repaired and must be replaced. However, if the primary cause of replacement is determined to be related to the Coverage Type and the price of the covered part can be determined from the following website: https://www.mobilesentrix.com/ then the customer will be reimbursed for the cost of the part as specified in said website up to the coverage limit of the policy.

Warranty Replacement

Eligible Device: Mobile Electronics
Product: Protection Case, Accessories, etc.

The Coverage: Our warranties protect the original customer from defect in material or workmanship. Damages from normal wear and tear, alterations, misuse, neglect, accident, service by non-authorized service centers, or acts of God are not covered under these warranties.

One Year Limited Warranty: This product is covered by a limited warranty to the original purchaser only in that this product is free from defects in workmanship and materials for one-year from the date of purchase (damages through normal wear and tear, alteration, misuse, neglect, accident, service by anyone other than the authorized service center, or act of God not included). During the warranty period and with proper proof of purchase, this product will be replaced. This limited warranty is in lieu of all other warranties, express or implied, including, but not limited to, implied warranty of merchantability or fitness for a particular use.

Two Year Limited Warranty: This product is covered by a limited warranty to the original purchaser only in that this product is free from defects in workmanship and materials for two-years from the date of purchase (damages through normal wear and tear, alteration, misuse, neglect, accident, service by anyone other than the authorized service center, or act of God not included). During the warranty period and with proper proof of purchase, this product will be replaced. This limited warranty is in lieu of all other warranties, express or implied, including, but not limited to, implied warranty of merchantability or fitness for a particular use.

Register Your Product: After purchasing and installing the Product on your Eligible Device, download the instaProtek app from the Apple or Google Play store, run the app and follow the instructions. This limited product warranty is non-transferable and only applies to the original purchaser. The Product must have been purchased from an authorized dealer. Your receipt must clearly show the place of purchase, date of purchase and the Product purchased.

Claim Process: You are responsible to ensure that you have used the Product properly, and within its specified limits by familiarizing yourself with the instructions applicable for your Product.

  • Complete the warranty claim process via the InstaProtek app. Shipping and Handling fees apply.
  • Allow 7-10 business days for processing and delivery within the USA.
  • Please note, each claim is for one replacement. If you have multiple replacement requests, please submit a claim for EACH replacement.
  • The product being replaced does NOT need to be returned.
  • Replacement product is for personal use only and not intended for resale. Resale of the replacement product is prohibited.
  • LEGAL RIGHTS NOTICE:
    THIS LIMITED DEVICE PROTECTION SETS OUT THE FULL EXTENT OF OUR RESPONSIBILITIES, AND THE EXCLUSIVE REMEDY REGARDING THE PRODUCT. ALL IMPLIED WARRANTIES, INCLUDING WITHOUT LIMITATION, IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE, ARE LIMITED TO THE DURATION OF THIS LIMITED DEVICE PROTECTION. INSTAPROTEK SHALL NOT BE LIABLE FOR SPECIAL, INDIRECT, INCIDENTAL, PUNITIVE OR CONSEQUENTIAL DAMAGES (INCLUDING, WITHOUT LIMITATION, DAMAGES FOR LOSS OF BUSINESS PROFITS, BUSINESS INTERRUPTION, EXPENSES ARISING OUT OF THIRD PARTY CLAIMS, INCONVENIENCE, OR ANY OTHER LOSS), WHETHER OR NOT CAUSED BY OR RESULTING FROM BREACH OF CONTRACT, NEGLIGENCE, OR OTHER WRONGFUL ACT OR OMISSION, EVEN IF IT HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. INSTAPROTEK DOES NOT AUTHORIZE ANY PERSON, ENTITY OR FACILITY TO CREATE FOR IT ANY OTHER DEVICE PROTECTION OBLIGATION OR LIABILITY IN CONNECTION WITH THIS PRODUCT. SOME STATES DO NOT ALLOW LIMITATION ON HOW LONG AN IMPLIED DEVICE PROTECTION LASTS, SO THE ABOVE LIMITATIONS MAY NOT APPLY TO YOU. IN ADDITION, SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THE ABOVE LIMITATION OR EXCLUSION MAY NOT APPLY TO YOU. THIS LIMITED DEVICE PROTECTION GIVES YOU SPECIFIC LEGAL RIGHTS, AND YOU MAY ALSO HAVE OTHER RIGHTS THAT VARY FROM STATE TO STATE.

    PLEASE NOTE :
    SOME DEVICES MAY NOT BE QUALIFIED FOR PROTECTION. FOR A LIST PLEASE REFER TO OUR WEBSITE SUPPORT OR INSTAPROTEK APP.
    OUR SERVICE CENTER SHALL HAVE NO RESPONSIBILITY WHATSOEVER REGARDING ANY DATA THAT IS CONTAINED ON THE ELIGIBLE DEVICE.

    INSTAPROTEK RESERVES THE RIGHT TO MODIFY THE PROCESSES, PROCEDURES, PARAMETERS, OR OTHER TERMS OF THE PROGRAM, OR TERMINATE THE PROGRAM ENTIRELY, AT ANY TIME, WITHOUT PRIOR NOTICE TO YOU. IF INSTAPROTEK TERMINATES THE PROGRAM, INSTAPROTEK MAY AT ITS OWN SOLE OPTION: (I) CONTINUE TO HONOR VALID REGISTRATIONS THAT ARE MADE WITHIN THE APPLICABLE REGISTRATION PERIOD PRIOR TO THE EFFECT DATE OF TERMINATION OF THE PROGRAM; OR (II) PROVIDE YOU WITH REASONABLE COMPENSATION (AS DETERMINED BY INSTAPROTEK IN ITS SOLE DISCRETION).